|Confidentiality/Privacy: During the course of the relationship, it will be necessary for the client to provide a variety of personal financial information. Personal information means information about an identifiable individual. This includes an individual’s name, home/work address and phone numbers, age, sex, marital of family status, identifying number(s), financial information, education history, etc. The quality of the work undertaken on behalf of the client requires this personal information to be accurate and complete. All information is held in the strictest confidence and that no information shall be divulged about the client’s personal situation to any outside organization or government agency without the client’s prior consent, unless as may be required by law. It is further understood that in accordance with the Personal Information Protection Act and the Personal Information Protection and Electronic Documents Act (PIPEDA), the client directly authorizes and instructs Myers Benefit Consulting Inc. to maintain information of a personal and private nature that could be reasonably considered pertinent or necessary in the provision of financial advice until such a time as requested by the client in writing to destroy such information.
What personal information is collected? We collect only the personal information we need for the purposes of providing services to our clients including personal information to: Open and manage an account, deliver requested products and services, enrol a client in a program, contact clients about appointments, follow up with clients to determine satisfaction with products and services, notify clients of upcoming event and education of interest, meet regulatory requirements.
We normally collect client information directly from our clients. We may collect your information from other personas with your consent or as authorized by law. We inform our clients, before or at the time of collecting personal information of the purposes for which we are collecting the information.
Use of Service providers: We may use service providers in Canada and the United States of America that may have access to personal information for the following purposes:
Consent: we ask for consent to collect, use or disclose client personal information, except in specific circumstances where the collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose. A client may withdraw consent to the use and disclosure of personal information at any time, unless the personal information is necessary for us to fulfill our legal obligations. We will respect your decision, but we may not be able to provide you with certain products and services if we do not have the necessary personal information.
How do we safeguard personal information? We make every reasonable effort to ensure that client information is accurate and complete. We rely on our clients to notify us if there is a change to the personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request whenever possible. In some cases, we may ask for your written request for correction.
We protect client personal information in any manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of the personal information, as well as any unauthorized access to personal information. Our computers and backups are password protected and paper files are kept in a secure location under lock and key when not in use. Our staff understands the sensitivity of the data entrusted to their care.
We will notify the Office of the Information and Privacy Commissioner of Alberta, as soon as reasonable, of a security breach affecting personal information if it creates a real risk of significant harm to individuals. We retain client personal information only as long as it is reasonable to fulfill the purposes for which the information was collected or for legal/ business purposes.
We render client personal information non-identifying, or destroy records containing personal information once the information is no longer needed. We use appropriate security measures when destroying client personal information, including shredding paper records and permanently deleting electronic records.
Access to records containing personal information: Clients have the right of access of their own personal information in a record that is in our custody or under our control, subject to some exceptions. For example, organizations are required under the Personal Information and Protection Act to reuse to provide access to information that would reveal personal information about another individual. Organizations are authorized under the act to refuse access to personal information if disclosure would reveal confidential business information. Access may also be refused if the information is privileged or contained in mediation records. If we refuse a request in whole or in part, we will provide the reasons for the refusal. In some cases where exceptions apply we may withhold that information and provide you with the remainder of the record. You may request access to your personal information by writing to Kevin Boutilier. You must provide sufficient information in your request to allow us to identify the information you are seeking. You may also request a correction of an error of omission in your personal information. We will respond to your request within 45 calendar days, unless an extension is granted. We may charge a reasonable fee to provide information but not to make a correction. We will advise you of any fees that may apply before beginning to process your request.
Questions and Concerns regarding privacy: If you have any questions about collection, use or disclosure of personal information by Myers Benefit Consulting Inc., or about a request to access your own personal information, please contact Kevin Boutilier via the contact information provided below.
Suite 111, 8716 – 108 Street
Grande Prairie, AB
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Mon–Fri: 8:30–12:00, 1:00–4:30
Saturday: By Appointment Only